SecurusTech Inmate Login: A Comprehensive Guide

Nov 13, 2025 by Alex Braham 48 views

Staying connected with incarcerated loved ones can be challenging, but Securus Technologies aims to bridge that gap. If you're looking to log in to your Securus account to connect with an inmate, this guide will provide you with a comprehensive walkthrough. We'll cover everything from creating an account to troubleshooting common login issues. So, let’s dive right in, guys!

Understanding Securus Technologies

Before we delve into the login process, let's understand what Securus Technologies is all about. Securus Technologies is a company that provides communication services and solutions to correctional facilities and their inmates. These services include phone calls, video visitation, messaging, and money transfers. The primary goal is to facilitate communication between inmates and their families and friends, which has been shown to have a positive impact on inmate rehabilitation and reduces recidivism.

Securus aims to make these interactions as seamless and convenient as possible. This involves providing user-friendly platforms that are accessible via web browsers and mobile apps. The company works closely with correctional facilities to ensure that these services meet the specific needs and security requirements of each institution. Securus also emphasizes the importance of security and monitoring to prevent misuse of the communication system.

The Securus platform also offers tools for managing accounts, scheduling visits, and monitoring communication history. This helps family members stay organized and informed. The company is continually updating its technology to provide more efficient and reliable services. They are committed to creating solutions that improve communication and support the rehabilitation process.

Moreover, Securus offers educational resources and support to help families navigate the complexities of the correctional system. This includes providing information about facility rules, regulations, and available resources. Securus strives to be a valuable partner to both correctional facilities and the families they serve, by fostering better communication and support networks.

Creating a Securus Account

Before you can log in, you’ll need to create a Securus account if you don't already have one. Here’s how:

Visit the Securus Website: Go to the official Securus Technologies website.
Sign Up: Look for the "Sign Up" or "Create Account" button, usually located on the homepage or login page. Click on it.
Enter Your Information: You’ll be prompted to enter your personal information, such as your name, address, phone number, and email address. Make sure to provide accurate information.
Create a Username and Password: Choose a unique username and a strong password. Your password should be a combination of uppercase and lowercase letters, numbers, and symbols.
Verify Your Email: Securus will send a verification email to the address you provided. Click on the link in the email to verify your account.
Add an Inmate: Once your account is verified, you can add an inmate to your account. You’ll need the inmate's name, ID number, and the facility where they are located.

Logging into Your Securus Account

Now that you have an account, logging in is straightforward. Here’s a step-by-step guide:

Visit the Securus Website: Go to the official Securus Technologies website.
Enter Your Username and Password: Enter the username and password you created during the registration process in the designated fields.
Click the Login Button: Click the "Login" button to access your account.
Two-Factor Authentication (If Enabled): If you have enabled two-factor authentication, you’ll need to enter the code sent to your registered phone number or email address.
Access Your Account: Once logged in, you’ll be able to access the various services offered by Securus, such as making phone calls, scheduling video visits, and sending messages.

Troubleshooting Common Login Issues

Sometimes, you might encounter issues when logging in. Here are some common problems and how to fix them:

Incorrect Username or Password: This is the most common issue. Double-check that you are entering the correct username and password. If you can't remember your password, click the "Forgot Password" link to reset it.
Account Locked: If you enter the wrong password too many times, your account may be locked. Contact Securus customer support to unlock your account.
Verification Email Not Received: If you didn't receive the verification email during registration, check your spam or junk folder. You can also request a new verification email from the Securus website.
Technical Issues: Sometimes, technical issues on the Securus website can prevent you from logging in. Try clearing your browser's cache and cookies or using a different browser.
Two-Factor Authentication Issues: If you are having trouble with two-factor authentication, make sure your phone number or email address is up to date. You can also contact Securus customer support for assistance.

Password Reset

Forgetting your password happens to the best of us. Securus makes it easy to reset your password:

Click on "Forgot Password": On the login page, click the "Forgot Password" link.
Enter Your Username or Email Address: Enter the username or email address associated with your Securus account.
Follow the Instructions: Securus will send you an email with instructions on how to reset your password. Follow the instructions carefully.
Create a New Password: Choose a new, strong password that you can easily remember.

Contacting Securus Customer Support

If you’ve tried all the troubleshooting steps and are still having trouble logging in, don’t hesitate to contact Securus customer support. They can provide personalized assistance and resolve any issues you may be experiencing.

Phone: Call Securus customer support at their toll-free number. You can find the number on their website.
Email: Send an email to Securus customer support. You can find the email address on their website.
Online Chat: Use the online chat feature on the Securus website to chat with a customer support representative in real-time.

Tips for a Smooth Securus Experience

To ensure a smooth and hassle-free experience with Securus, here are some additional tips:

Keep Your Information Updated: Make sure your contact information, including your phone number and email address, is always up to date.
Use a Strong Password: Choose a strong password that is difficult to guess. Avoid using common words or phrases.
Enable Two-Factor Authentication: Enable two-factor authentication for added security.
Monitor Your Account: Regularly monitor your account for any unauthorized activity.
Read the Terms and Conditions: Familiarize yourself with the terms and conditions of using Securus services.

Securus Mobile App

For added convenience, Securus also offers a mobile app that allows you to access your account and use their services on the go. The app is available for both iOS and Android devices. Here are some of the features of the Securus mobile app:

Make Phone Calls: Make phone calls to inmates from your mobile device.
Schedule Video Visits: Schedule and participate in video visits with inmates.
Send Messages: Send and receive messages with inmates.
Manage Your Account: Manage your account, including adding inmates and updating your contact information.
Receive Notifications: Receive notifications about important account activity, such as upcoming visits and new messages.

Downloading and Installing the App

Visit the App Store: Go to the App Store (iOS) or Google Play Store (Android) on your mobile device.
Search for Securus: Search for the "Securus Technologies" app.
Download the App: Download and install the app on your mobile device.
Login: Open the app and log in using your Securus username and password.

Benefits of Using Securus Technologies

Convenient Communication: Securus provides a convenient way to stay connected with incarcerated loved ones.
Easy Account Management: The Securus platform makes it easy to manage your account and access various services.
Mobile Access: The Securus mobile app allows you to access your account and use their services on the go.
Secure Communication: Securus uses advanced security measures to protect your communication and personal information.
Support for Inmate Rehabilitation: By facilitating communication between inmates and their families, Securus supports inmate rehabilitation and reduces recidivism.

Conclusion

Staying connected with an incarcerated loved one can be made easier with Securus Technologies. From creating an account to troubleshooting login issues, this guide has provided you with the necessary steps to navigate the Securus platform effectively. Remember to keep your information updated, use a strong password, and don’t hesitate to contact customer support if you need assistance. By following these tips, you can ensure a smooth and hassle-free experience while staying connected with your loved one. So there you have it, folks! Keeping in touch is now easier than ever.